Privacy Policy

[Registered legal name], trading as Perez Marketplace, of [business address], is responsible for the personal data processing described in this policy where it determines the purposes and means of that processing. Contact info.perezmarketplace@gmail.com and mark your message Privacy Request, or call 09138172718.

This policy covers visitors, account holders, customers ordering without an account where supported, recipient information, enquiries, support and related communications. Reading or accepting this notice is not consent to unrelated marketing or nonessential tracking. Suppliers and payment or delivery providers may have separate responsibilities for their own processing. Their notices apply to those activities; this does not remove our responsibilities for information we control.

Depending on your interaction, information may include your name, email, telephone number, delivery and billing addresses, account details, order history, product selections, payment status and transaction references. We also receive support messages, return evidence, reviews and preferences you choose to provide.

When you use the website, technical records may include IP address, browser and device information, session activity and security logs. Optional analytics, advertising or chat tools may collect additional data only as identified in the website’s notices and settings. We do not ask for payment card PINs, passwords or one time passcodes by email or chat.

Payment providers process payment credentials through their payment facilities. The checkout identifies the provider used. Do not include full card details in a support message. Where a refund requires bank details, we request only the details necessary for a verified refund.

Information comes from you, your use of the website, and relevant suppliers, payment providers and couriers, such as payment confirmation or delivery updates. Messages through Pera, email, WhatsApp or another enabled support channel may contain personal information. The external messaging provider also operates under its own privacy terms. Do not send sensitive documents unless reasonably needed for your request. Provide another recipient’s details only where you are authorised to do so and inform them of this policy.

We use account, contact, order and delivery details to take steps you request before a purchase and to perform our contract with you, including order handling, delivery coordination, support and refunds.

We use relevant transaction records to comply with legal accounting, tax and regulatory duties. We may process necessary security and service records for legitimate interests such as fraud prevention, resolving disputes and maintaining reliable systems, after considering your rights and reasonable expectations.

We will not collect sensitive information merely because you purchase a health, beauty or safety item. Where additional sensitive data is genuinely needed, we must explain the purpose and applicable legal condition before collecting it. Where consent is required, including for optional marketing or nonessential tracking, we obtain it separately. You may withdraw it without affecting earlier lawful processing. Consent to marketing is not a condition of buying a product. If required order details are not provided, we may be unable to complete the requested service; optional fields will be identified.

We share relevant details with the seller fulfilling your order, couriers arranging delivery or collection, payment providers handling transactions, and service providers supporting hosting, communications, customer support or technical operations. Access must be limited to what is needed for the relevant purpose and supported by appropriate contractual and security controls.

We may disclose information to professional advisers or authorities where necessary and lawful, or in connection with a business transfer with appropriate safeguards and notice. Customer details must not be supplied to a seller or third party for unrelated marketing without an appropriate lawful basis and required notice or consent. If reviews are enabled, the review text, rating and display name may be public; do not put delivery addresses or payment details into a review. Ask support to remove personal details posted accidentally.

Essential cookies or similar technologies may support sessions, carts, security and checkout. Optional analytics and advertising technologies, if deployed, must be identified in a cookie notice stating their providers, purposes and lifetimes. Where consent is required, they will remain off until you choose to enable them.

You can manage cookies through the website’s available settings and your browser. Blocking essential cookies may affect shopping functions. Marketing messages must include a way to unsubscribe; you may also email us. Order, delivery, refund and security messages are service communications and may still be sent when needed.

Service providers may process information outside Nigeria. Before using such arrangements, we must assess the destination and put in place the safeguards or other lawful transfer conditions required by Nigerian data protection law. You may request information about relevant destinations and safeguards using our privacy contact.

[Before publication: identify actual hosting and service provider locations, relevant international transfers and the safeguards used. Replace this instruction with the verified arrangements.]

We retain information only for as long as needed for the purpose for which it was collected, applicable legal duties and proportionate dispute or fraud management. Account records are kept while needed to provide the account; order and payment records follow applicable accounting and legal retention requirements; support records follow resolution and justified follow up needs.

Records that are no longer required will be deleted or anonymised, including through scheduled backup cycles. If a legal hold requires retention, access will be restricted. [Before publication: insert the verified retention periods or a linked retention schedule for accounts, transactions, support, marketing and technical logs.]

We use appropriate technical and organisational safeguards and restrict access according to job responsibilities. No online system is completely risk free. If a personal data breach occurs, we will assess it, take remedial steps and notify the regulator and affected people where legally required.

Subject to applicable conditions, you may request access to your personal data, correction, deletion, restriction of processing or portability; object to relevant processing; and withdraw consent. You may object to direct marketing at any time. You may also challenge a solely automated decision with legal or similarly significant effects and request human intervention where the law provides.

Send requests to info.perezmarketplace@gmail.com. We may request proportionate information to verify identity, but will not demand unnecessary data. We will respond within applicable legal timelines and explain any lawful restriction or refusal and available complaint options.

You may complain directly to the Nigeria Data Protection Commission through www.ndpc.gov.ng without first exhausting our internal process.

Our ordering services are intended for adults aged 18 or over. If you believe a child has provided personal data without the necessary authority, contact us so we can investigate and address it lawfully.

[Before publication: confirm whether the website, payment or fraud systems make solely automated decisions with significant effects. If they do, describe the relevant logic, consequences, lawful basis and human review route here; otherwise state that Perez does not use such decision making.]

We will update this notice when our data practices change and provide any additional notice or consent opportunity required. The effective date identifies the current version.

Privacy enquiries: info.perezmarketplace@gmail.com

Phone or WhatsApp: 09138172718 | Website: www.perezmarketplace.com