Terms & Conditions

These terms govern customer access to www.perezmarketplace.com and purchases made through Perez Marketplace. The website is operated by [registered legal name and registration number], trading as Perez Marketplace, of [business address] (we, us or our). Contact: info.perezmarketplace@gmail.com or 09138172718.

Please read these terms before ordering. Our Returns and Refunds Policy explains return procedures, and our Privacy Policy explains personal data use. Supplier onboarding and commercial obligations are governed separately. Nothing in these terms removes rights or remedies that cannot lawfully be excluded. The Returns and Refunds Policy governs return procedures; a listing or supplier term cannot reduce the protections stated here or required by law. Any more favourable return promise offered before purchase will be honoured.

Perez Marketplace connects retail customers, businesses and wholesale buyers with manufacturers, importers and suppliers. We may coordinate orders, payments, customer support and delivery. The seller responsible for each product must be identified in the listing or checkout before purchase. Where Perez is identified as the seller, we assume the seller obligations for that transaction.

Where a supplier is the seller, that supplier is responsible for its goods and related obligations. You may still contact Perez for order support and complaints. Our role as a marketplace does not exclude responsibilities imposed on us by law, and supplier reimbursement disputes will not be used to remove your rights.

You must be at least 18 and legally capable of contracting to place orders. A person ordering for an organisation must have its authority. Provide accurate contact, billing and delivery information, protect your login details and report suspected unauthorised use promptly. We will investigate reported account misuse fairly.

We offer general merchandise across categories including electronics, electrical products, machinery, automotive items, safety equipment, home and kitchen goods, office supplies, clothing, beauty and food, subject to availability. Review the specifications, quantity, dimensions, compatibility, condition, warranty and delivery information before ordering. Goods requiring installation or specialist handling should be used according to the supplied instructions. This does not excuse a defect or misleading description. Ask us about material uncertainties or a particular required use before purchase. Images illustrate the product but do not excuse a material difference from the description or agreed specification.

For business and wholesale orders, the accepted quotation should specify quantities, specifications, delivery stages and any inspection arrangements. Additional terms must be disclosed and agreed before payment and cannot remove applicable mandatory rights. Stock and prices can change before acceptance. If we discover an error, unavailable stock or a material description issue, we will explain it and seek your agreement to any alternative. We will not substitute products or increase an agreed price without your consent.

Your order is a request to purchase. An automated receipt only acknowledges that request; acceptance occurs when we expressly confirm acceptance or dispatch. If we cannot accept an order, we will notify you and refund any money collected for the unfulfilled items.

The checkout or accepted quotation must disclose the product price, currency, applicable taxes, delivery charges and any other payable fees before you commit. Use only payment methods and accounts confirmed through our official channels. Cash on delivery applies only where expressly offered at checkout. Payment verification must be proportionate and must not create an undisclosed fee.

Delivery availability, charges and estimated timeframes will be provided before ordering. Products from different suppliers may arrive separately; any separate charges must be disclosed. Some items may be shipped directly by a supplier or from outside Nigeria where expressly identified. Import duties and clearance responsibilities must be stated before payment.

Provide a reachable telephone number and accurate address. If delivery fails, we will explain the reason and agree the next step. Additional charges caused by incorrect customer details or a missed agreed delivery must be reasonable and disclosed before redelivery. A courier delay does not automatically remove your cancellation or refund rights.

We will investigate missing deliveries and notify you of material delays. For delivery arranged through Perez, goods remain at the responsible seller’s delivery risk until received by you or your authorised recipient, subject to applicable law. Contact us if tracking shows delivery you did not receive.

Contact us promptly to request cancellation. We will confirm whether dispatch or custom production has begun and explain available options. Any permissible cancellation charge must have been disclosed, be reasonable and reflect the circumstances; cancellation is not automatically prohibited because an item was ordered in advance.

The standard return or refund request window is 3 days (72 hours) from receipt of each item, subject to the eligibility rules in our Returns and Refunds Policy. This window does not limit statutory claims for defects, unsafe goods, misdescription or other protected circumstances. Refund processing and bank credit times are separate from the request window. Any additional product warranty supplements mandatory rights. Wholesale, discounted, imported or promotional goods are not automatically excluded from remedies.

Do not use the website for fraud, unlawful goods, harassment, malware, unauthorised access, harvesting personal information or interference with another user’s transactions. Promotional discounts apply only on their disclosed terms; genuine refunds must not be refused merely because a coupon was used. External services have their own terms, but their involvement does not remove our responsibilities. Reviews must reflect genuine experiences and must not disclose another person’s private information. We may remove unlawful, abusive or misleading content and explain moderation decisions where reasonably possible.

Perez branding and website content belong to us or their respective owners. You may use the website for lawful shopping and enquiries, but may not reproduce protected material commercially without permission. By submitting a review or product image, you permit us to display it for marketplace purposes, subject to your rights and our Privacy Policy.

We aim to keep the website available but maintenance, technical failures and external disruptions may occur. We will take reasonable steps to address interruptions affecting accepted orders. We do not exclude responsibility for fraud, our negligence where exclusion is prohibited, or any other liability that cannot legally be excluded. No term transfers all transaction risk to the customer or waives statutory product protections.

We may restrict an account where reasonably necessary to address fraud, unlawful use or serious breaches. Where appropriate, we will provide a reason and a way to challenge the restriction. Restrictions do not cancel valid refunds or prevent you from raising a complaint.

For complaints, email info.perezmarketplace@gmail.com with your order reference and the outcome you seek. You may also contact the Federal Competition and Consumer Protection Commission or another competent authority, or pursue available court remedies. Nigerian law governs these terms, without removing mandatory protections that apply to a particular transaction.

We will publish material updates with a revised effective date and provide additional notice where required. Updated commercial terms will not retrospectively reduce rights under an accepted order without lawful agreement.

Perez Marketplace | www.perezmarketplace.com

Email: info.perezmarketplace@gmail.com | Phone or WhatsApp: 09138172718